Shop.org - Frequently Asked Questions

Frequently Asked Questions

Membership:
How do I join Shop.org?
How do I qualify for retail/associate membership?
How do I qualify for the retail entrepreneur membership?
My company is a non-profit organization; can we become members?
What are the benefits of membership?
I have just applied for membership. How quickly will my membership be processed?
I am a service provider; can I attend the regional dinners?
I am a service provider, can I attend the workshops?
Can I renew my membership on the website?
How can I subscribe to the Shop.org SmartBrief newsletter?
I would like to add an announcement/article to the SmartBrief newsletter, whom do I contact?

Events:
What do I do if I have problems registering for events?
When do I receive my confirmation for my event?
Can I get a list of attendees for the Summit/Workshops/Forum?
How do I access hotel information for my event?
How early can I register for an event?
Whom do I speak to about cancelling a registration for an event?
Can I get the registration pricing amounts for the previous events?
Is there a deadline to claim my free pass?
How many free passes are allowed for my company?
The registration website does not list my company as a member, whom do I speak with?
I am a current retail member, but the registration website will not allow me to register as one, whom can I contact?
I am interested in speaking:
I did not get a confirmation email for the Shop.org Regional Dinner, whom should I contact?
Speaker handouts?

Research:
How do I get access to the State of Retailing Online (SORO) report?
When is the next SORO report being released?
I would like to participate in the next SORO survey, who do I contact for that?
How can I access the SORO report from 2006?
How can I gain access to the eHoliday Survey?
I would like to participate in the eHoliday Survey; whom do I contact?

CyberMonday:
What is CyberMonday?
I am having issues with one of the companies listed on CyberMonday, whom do I speak to about this?
How do I add my company’s promotional link’s to the CyberMonday website?
What is the deadline to add my company’s link to the CyberMonday website?

MyShop.Org:
I cannot access myshop.org, whom should I speak with?
What is my login/password information?
My login/password is no longer working, whom do I speak with about that?
I would like to change my contact information on my account page, how can I do this?
How do I post a message on the message board?
How can I unsubscribe to Shop.org event emails?
How do I access the member directory?
Our company has some changes to our member roster; can we make those changes on the website?
Blog: How can I get a login/password for the Shop.org Blog?

Blog:
How can I get a login/password for the Shop.org Blog?

Shop.org Job Board:
Is the Shop.org job board available to members only?
I’m a member of Shop.org and I want to post a job listing. How do I do it?

Membership:

How do I join Shop.org?
Join online! If you have questions, please email them to membership@shop.org, or call the Membership Department Director, Sara Greene at (202) 626 8113 .

How do I qualify for retail/associate membership?
Retail membership in Shop.org is open to any retailer: store-based, Internet-based, catalog-based or manufacturers direct who sells goods online to consumers. Shop.org membership is company-based and extends to all employees within your organization. Non-Retail (Associate) membership in Shop.org is available to those companies whose products and services help retailers improve their online and offline capabilities, including: technology and other business solutions providers; consultants and industry advisors; industry analysts; investors; and media companies.

How do I qualify for the retail entrepreneur membership?
If you have an operational ecommerce website with revenues under $2M/year, and you have been in business for less than 3 years, you may qualify for a retail entrepreneur membership. Restrictions do apply. For more information about becoming a retail entrepreneur member, contact Sara Greene, Director, Member Recruitment at:
(202) 626-8113 or greenes@nrf.com.

My company is a non-profit organization; can we become members?
Shop.org offers membership to 501 (c) 3 organizations that use ecommerce to raise money to fund charitable programs. To find out more about becoming a Shop.org member, contact membership@shop.org, or call the Membership Department at
(202) 626-8164.

What are the benefits of membership?
Retailers and Associate members enjoy many benefits when they join Shop.org. Click here to see a complete list of retail member benefits and here for associate member benefits.

What is the cost of membership at Shop.org?
Retail member dues are based on annual online consumer retail sales as reported in the most recent fiscal year:

Shop.org Annual Retail Membership Dues
Annual Revenue Annual Dues
Up to $10 Million $2,750.00
$10 -- $50 Million $3,850.00
$50 -- $100 Million $4,950.00
$100 -- $500 Million $6,050.00
Over $500 Million** $7,150.00
**Retailers with annual revenues of over $500 million have the additional benefit of two free passes for the Annual Summit and Retail Innovation & Marketing Conference events.

Associate Member Annual Dues are $2,750.00.

I have just applied for membership. How quickly will my membership be processed?
It generally takes four business days to process payments and activate membership. Once your membership has been activated you will be notified by email and can begin to take advantage of all the benefits of membership.

I am a service provider; can I attend the regional dinners?
To allow for networking and a sales-free environment, the regional dinners are reserved for retail members of Shop.org only. Service providers are not eligible to attend, unless they are sponsoring the event.

I am a service provider, can I attend the workshops?
The Shop.org Online Merchandising Workshop is designed to be intimate, retailer-only event. The workshop is limited to about 225 retail members. Service providers who buy a booth space, and/or sponsor a presentation are welcome to attend the conference and expo hall.

Can I renew my membership on the website?
We will soon make this feature available. In the meantime, please contact membership@shop.org, or call the Membership Department at (202) 626-8164.

How can I subscribe to the Shop.org SmartBrief newsletter?
You may sign up to receive the Shop.org SmartBrief five days a week, at no charge.

I would like to add an announcement/article to the SmartBrief newsletter, whom do I contact?
Please contact Ellen Davis, NRF VP of Industry Public Relations via email at davise@nrf.com or call her at (202) 626 8127.

Where can I find a Shop.org Staff directory?
The Shop.org staff directory is http://www.shop.org/web/guest/about/stafflist

Events:

What do I do if I have problems registering for events?
If you have problems when registering for a Shop.org event, please contact the registration manager, Susan Cuevas, via email at cuevass@nrf.com or phone (202) 626-8161.

When do I receive my confirmation for my event?
You should receive an email confirming your registration within a few hours. If you do not receive an email, feel free to contact Susan Cuevas, Registration Manager at cuevass@nrf.com.

Can I get a list of attendees for the conferences?
Out of respect for the privacy of all who come to our events, we do not release attendee lists to our events.

How do I access hotel information for my event?
There is a link on each of the event websites that gives information about the hotel. We offer discounted rates through the event website, so please use that as your method of making a hotel reservation.

How early can I register for an event?
We try to open registration via our website a few months before the event. Shop.org retail members are eligible for one free pass per company. These passes need to be claimed during the early registration period. Additional passes for retail members are generally in the $500 to $800 range depending on when they are purchased. Retail non-member prices are in the $1,400 to $1,700 range. For solution providers, the prices for members are in the $1,300 to $1,900 range and non-member pricing is between $2,000 and $2,700. Only retailers and sponsors are eligible to attend Shop.org workshops.

Whom do I speak to about cancelling a registration for an event?
Our registration manager can help when you want to make a cancellation. You may contact the registration manager, Susan Cuevas, via email at cuevass@nrf.com.

Can I get the registration pricing amounts for the previous events?
If you want information about the pricing for previous Shop.org events, please send an email to Susan Cuevas, at cuevass@nrf.com.

Is there a deadline to claim my free pass?
There is a deadline for claiming your free pass, and it is noted on the website for each event. Our suggestion is that you claim your free pass as soon as you know you want to attend the event.

Are associate members qualified for free passes?
Retailers receive free passes, but we do not make free passes available to associate members.

The registration website does not list my company as a member, whom do I speak with?
For help with correcting information about your company’s membership status, contact Susan Cuevas, Registration Manager via email at cuevass@nrf.com.

I am a current retail member, but the registration website will not allow me to register as one, whom can I contact?
The Registration Manager can help with this issue via email at registrar@shop.org

I am interested in sponsorship and/or exhibiting opportunities, whom shall I contact about this?
For all Sponsorship Sales queries, please contact

Fabien Rabanal
Director, Exhibit Sales & Sponsorships
202.626.8103 | 866.593.1242 (fax)
rabanalf@shop.org

I am interested in speaking:
If you are interested in learning more about speaking at a Shop.org event, we have an Event FAQ's page. Also, you can contact Larry Joseloff or Artemis Ebneyousef Berry.

I did not get a confirmation email for the Shop.org Regional Dinner, whom should I contact?
Please contact Sara Greene at (202) 626 8113, or via email at greenes@nrf.com.

Speaker handouts?
We post presentations from past events approximately two weeks after and event ends. The number of presentations we can provide access to depends on whether or not the speaker permits us to make their presentations available. We usually post about half of the presentations at any given event. Members have access to archived presentations.

Research:

How do I get access to the State of Retailing Online (SORO) report?
If you are a Shop.org member, you may access the SORO report on the Shop.org website at no charge. Simply log in and go to http://www.shop.org/web/guest/SORO. If you are not a Shop.org member, this page has information about how to purchase the report. The Web site includes SORO reports dating back to 2002.

When is the next SORO report being released?
We keep our SORO page up-to-date with information about new reports being released. The best place to get that information any time is http://www.shop.org/web/guest/SORO.

I would like to participate in the next SORO survey, who do I contact for that?
Thank you for your interest in participating in the next SORO survey. Here is the link for the online sign-up form: http://www.shop.org/web/guest/SORO/signup
If you would like more information about the SORO report, please contact Fiona Swerdlow at fswerdlow@gmail.com.

How can I access the SORO report from 2006?
Archived files of past SORO reports dating back to 2002 are available at no charge to Shop.org members. They are also available for purchase for non-members.

How can I gain access to the eHoliday Survey?
Complete information about he eHoliday Survey is available. The Web site includes eHoliday reports dating back to 2004.

I would like to participate in the eHoliday Survey; whom do I contact?
Complete information about the eHoliday Survey is available. Or, for more information you may contact Fiona Swerdlow at swerdlowf@shop.org.

CyberMonday:

What is CyberMonday?
Cyber Monday is the Monday after Thanksgiving, which is seen by many retailers, consumers and the media as the official kick-off to the online holiday shopping season. Shop.org coined the term Cyber Monday in 2005 based on research indicating that there is a spike in online sales activity the Monday after Thanksgiving.

I am having issues with one of the companies listed on CyberMonday, whom do I speak to about this?
Please contact Kristyn Golier at Mall Networks, the company that manages the Cybermonday.com Web site. She can be contacted at KGolier@mallnetworks.com or 781.541.6819.

How do I add my company’s promotional link’s to the CyberMonday website?
Please contact Kristyn Golier at Mall Networks, the company that manages the Cybermonday.com Web site. She can be contacted at KGolier@mallnetworks.com or 781.541.6819.

What is the deadline to add my company’s link to the CyberMonday website?
The CyberMonday.com site operates year-round. For more information about adding your company’s link to the site, please contact Kristyn Golier at Mall Networks, the company that manages the Cybermonday.com Web site. She can be contacted at KGolier@mallnetworks.com or 781.541.6819.

MyShop.Org:

I cannot access myshop.org, whom should I speak with?
Please send an email to   membership@shop.org, or call the Membership Department at (202) 626-8164

What is my login/password information?
If you have forgotten your password you may request another here: http://www.shop.org/c/portal/login?tabs1=forgot-password . Or, please send an email to   membership@shop.org, or call the Membership Department at (202) 626-8164

My login/password is no longer working, whom do I speak with about that?
Please send an email to   membership@shop.org, or call the Membership Department at (202) 626-8164

I would like to change my contact information on my account page, how can I do this?
Click on the “Edit Account Information and Change Password” button at the bottom of the My Account page and make the changes you wish.

How do I post a message on the message board?
Log in to the site and go to the message boards page: http://www.shop.org/group/members/messageboards
If this is your first visit to the Shop.org message boards, we suggest you review the categories first to see if a category you are interested in already exists. If you would like to create a new category, you may do so by clicking on the “add category” button.
You can start a new thread in a category or add a post to an existing thread.

How can I unsubscribe to Shop.org event emails?
You may click on the unsubscribe link within the email and you will be taken off the email list.

How do I access the member directory?
The Shop.org member directory is available here: http://www.shop.org/web/guest/about/membercompanies

How can I contact a member listed on the member directory?
Log in to Myshop.org and you can access their profile and send them an email through the shop.org site.

Our company has some changes to our member roster; can we make those changes on the website?
To have these changes made, please send an email to membership@shop.org, or call the Membership Department at (202) 626-8164.

Blog:

How can I get a login/password for the Shop.org Blog?
Please contact Larry Joseloff at joseloffl@shop.org

Shop.org Job Board:

Is the Shop.org job board available to members only?
The Shop.org job board is readable by members and nonmembers alike. However, only members may post jobs on this job board, and they may do so at no charge.

I’m a member of Shop.org and I want to post a job listing. How do I do it?
Go to the job board (http://www.shop.org/web/users/jobboard), select the appropriate category, and post a thread. In the posting, be sure to include a description of the job, the position title, the city where the candidate would be working, and an email address and/or phone number for the person the interested candidate should contact.