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Multichannel, International & Profitability Resources

There are a couple of ways for you to find great content on the Shop.org site. You can always use our search feature, or you can navigate through this Research & Resources area, where featured content for Multichannel Retailing, International and Profitability includes:

New! The State of Retailing Online 2011: Merchandising, Headcount & Global Strategies. See also the Table of Contents & Figures.(September 13, 2011)
Article. This is a Warning. By Susan Reda, STORES Weekly. (August 2011)
Research. 2011 Back to School Online Consumer Shopping. See also highlights. (July 28, 2011)
Research. SORO 2011 sneak peek: year over year online channel revenue growth. (July 25, 2011)
White Paper. 2011 eCommerce Assessment: What are Digital Retail Leaders Up to? By Deloitte. (May 15, 2011)
Webinar. Multichannel Makeovers: More than a Facelift, Why Fundamental Changes Make the Difference. (April 2011)
Research. Q1 2011 Online Sales Flash Survey results. (April 12, 2011)
Article. The changing face of retail: meet the store associate of the future, mobile device in hand. By M. V. Greene, STORES Magazine. (April 2011)
White Paper. The Multichannel Leadership Challenge. By Spencer Stuart. (March 2011)
Article. JoS. A. Bank sees improved web sales after one year with new website. By Craig Guillot, STORES Weekly. (March 2011)
Research. Q4 2010 Online Sales Flash Survey results. (January 8, 2011)
White Paper. 2011 eCommerce Assessment: What are Digital Retail Leaders Up to? By Deloitte. (May 15, 2011)
Webinar. Multichannel Makeovers: More than a Facelift, Why Fundamental Changes Make the Difference. (April 2011)
Article. The changing face of retail: meet the store associate of the future, mobile device in hand. By M. V. Greene, STORES Magazine. (April 2011)
White Paper. The Multichannel Leadership Challenge. By Spencer Stuart. (March 2011)
Article. JoS. A. Bank sees improved web sales after one year with new website. By Craig Guillot, STORES Weekly. (March 2011)

Chronology of Shop.org Original Research. January 2008 through this week.

2011 State of Retailing Online: Merchandising, Headcount & Global Strategies. (September 13, 2011)

Table of Contents & Figures
Go to this Report

2010 State of Retailing Online: Key Metrics, Multichannel & Global Strategies.

2010 State of Retailing Online Marketing, Social Media & Mobile Report.

Quarterly Online Sales Flash Survey

As one gauge for how online retail is faring, Shop.org and Forrester Research partner to ask retailers how their online sales growth for the quarter compared to the same quarter a year earlier.

View all Shop.org Original Research

Recent Webinars Include:

Multichannel Makeovers: More than a Facelift, Why Fundamental Changes Make the Difference. (Recorded April 12, 2011)

Manufacturers Selling Online: Retail Competition or Marketing Partner? (Recorded March 30, 2011)

2010 US Digital Year In Review. (Recorded February 16, 2011)

2010 Shop.org Annual Summit Presentations Include:

Achieving Cross-Channel Nirvana: Aligning Your Organization Behind Your Customers' POV (large file)
Speakers: Kevin Ertell, ForeSee Results; Brad Brown, REI; Christine Buscarino, Office Depot; Ben Viscon, REI

Optimizing the Cross-Channel Experience for the Anytime, Anywhere, Anyplace Consumer (large file)
Speakers: David Selinger, RichRelevance; Kevin Churchill, Patagonia; Lou Weiss, The Vitamin Shoppe

Measuring What Matters for Cross-Channel Success (large file)
Speakers: Ken Cassar, The Nielsen Company; Jay Custard, Crocs; Tony Bartel, Gamestop Corporation; Cindy Holker, BestBuy

View All Presentations From This Event

Shop.org Annual Summit Recaps

2010 | 2009 | 2008 | 2007 | 2006 |

Global eCommerce Summit - 2008

Article. This is a Warning. By Susan Reda, STORES Weekly. (August 2011)

White Paper. 2011 eCommerce Assessment: What are Digital Retail Leaders Up to? By Deloitte. (May 15, 2011)

Webinar. Multichannel Makeovers: More than a Facelift, Why Fundamental Changes Make the Difference. (April 2011)

Article. The changing face of retail: meet the store associate of the future, mobile device in hand. By M. V. Greene, STORES Magazine. (April 2011)

White Paper. The Multichannel Leadership Challenge. By Spencer Stuart. (March 2011)

Article. JoS. A. Bank sees improved web sales after one year with new website. By Craig Guillot, STORES Weekly. (March 2011)

White Paper. Multichannel Retail: A Strategic Overview for US and Canadian Retailers. By CDC eCommerce. (January 2011)

White Paper. Holiday 2010: Cautious, Price Conscious Shoppers Chart a Cross-Channel Course. By The e-Tailing Group. (November 2010)

Research. Q3 Online Sales Flash Survey results. Download the results summary. (October 8, 2010)

Research. The State of Retailing Online 2010: Key Metrics, Multichannel & Global Strategies. (September 28, 2010)

Article. "Reduced Feedings: PETCO finds relief from the headache of third party online operations." By Ed McKinley, STORES Magazine.(August 2010)

Article. Trying Customization on for Size. (Wet Seal) By Sandy Smith. STORES Magazine. (June 2010)

Article. Multi-Channel Mindset. STORES Trends. (May 2010)

Article. Mobile vs. Social. Which do consumers look to for product recommendations? STORES Trends. (March 2010)

Article. Crossed Channel. Cross channel integration appears to have a long way to go yet. STORES Trends. (February 2010)

Article. Bucking a weak economy, Columbia Sportswear makes the jump to multi-channel retailing. By Deena M. Amato-Mccoy, STORES Magazine (November 2009)

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