The Online Consumer |
Blog. How digital will impact the next generation of in-store shopping. (February 1, 2012) |
| Webinar. "Buy Till You Die: New Perspectives on Consumer Buying Patterns from the Wharton Customer Initiatve." Featuring Professor Peter Fader, The Wharton School - University of Pennsylvania. (January 31, 2012) |
| Blog. Get Inside Their Heads: 12 Factors That Impact Whether Customers Click Buy. (January 18, 2012) |
| Article. Online Fraud Perceptions of Millenials vs. Boomers. By Susan Reda, STORES Weekly. (January 2012) |
| Blog. Online Black Friday weekend buyers shop with gusto across channels and screens. (November 27, 2011) |
| Article. Are you listening? Customer expecations for complaints made via social media. By Susan Reda, STORES Weekly. (November 18, 2011) |
| Article. Setting the stage: Mobile apps create in store opportunities for customer engagement. By Deena M. Amato-Mccoy, STORES Magazine. (November 2011) |
| Blog. How online shoppers plan to spend this holiday season. (October 21, 2011) |
| Blog. How online shoppers will use smart phones, tablets for back to school. See also the survey data results. (August 18, 2011) |
Article. Good Service = Good Business. By Susan Reda, STORES Weekly. (August 18, 2011) |
| Article. Connecting with the Connected Generation: Millenials Poised to Make Their Mark on Retail. By Susan Reda, STORES Magazine. (August 11, 2011) |
| Research. The 2011 Social Commerce Consumer Study. By Shop.org, comScore and Social Shopping Labs. See more info about this study. (May 31, 2011) |
Research. 2011 Father's Day Online Shopping. See also the summary. (May 31, 2011) |
| Article. The Tastemakers: How Generation Y is Helping Save Luxury Brands. By Fiona Soltes, STORES News. (May 12, 2011) |
| Research. 2011 Mother's Day Online Shopping. See also the summary. (April 28, 2011) |
Research. Trends in smart phone and tablet shopping. See also the summary. (April 22, 2011) |
| Research. 2011 Easter Online Shopping. See also the summary. (April 7, 2011) |
| White Paper. Do you really know your customers or is your business flying blind? By L.E.K. Consulting. (February 2011) |
White Paper. Consumer perceptions of online registration and social sign-in. By Janrain.
(February 2011) |
| Research. Online Valentine's Day shopping. (January 30, 2011) |
| Article. Spend Trends. By STORES Weekly. (December 9, 2010) |
| Article. Features with online appeal. By STORES News. (December 2010) |
| Research. 2010 eHoliday: Black Friday & Cyber Monday.(November 22, 2010) |
| Blog post. The two magic words for consumers: "free shipping". (November 16, 2010) |
| White Paper. Holiday 2010: Cautious, Price Conscious Shoppers Chart a Cross-Channel Course. By The e-Tailing Group. (November 2010) |
| Research. Online 2010 Back to School Shoppers Plan to Spend 44% More than Offline-Only Shoppers. Shop.org Members, download the data summary. (July 27, 2010) |
| Research. Father's Day 2010 -- data summary and blog |
| Research. Mother's Day 2010 -- data summary and blog |
| White Paper. Consumer buying behavior -- are the changes lasting? By L.E.K. Consulting. |
| Research. 2010 Easter -- online consumer shopping plans |
| White Paper. e-Dialog - consumer demand for relevance in email marketing |
Best in Show. Make Consumer Information Actionable - GSI Levis OTC Session |
| Research. Online Shopping as Green - consumer survey |
| Research. 2010 Valentine's Day online shopping |
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