State of Retailing Online (SORO)
Produced annually in partnership between Shop.org and Forrester Research, The State of Retailing Online (SORO) study is the highly anticipated research that brings details of all aspects of eCommerce -- from marketing, social media and mobile to KPIs, mobile and profitability -- to the online retail community.
The "State of Retailing Online 2013: Marketing" survey is now open! Retailers who wish to participate in this or future SORO surveys should contact Fiona Swerdlow, Head of Research at Shop.org. Please see also the SORO FAQs page for further information.