Our keynote speakers are the heavy hitters of the event. The ones who make you stop and think and question. You'll be torn between taking notes and tweeting what you just heard and your colleagues will be in the same position. Lucky for you we'll be blogging from the keynotes and attendees - as well as members - receive available speaker presentations.

Daily keynote presentations are followed by the Concurrent Track Sessions which focus on tactics, customer experience, cross-channel optimization, and mobile. 

Additional Information
View the Agenda | View the Speaker Directory

Create for the Customer
Tuesday, September 28, 8:30a - 9:45a

URBN is not a technology company but it uses technology to help define the shopping experience. Glen will discuss how the Company selectively adopts innovations, including social networking and mobile, to engage the customer across all channels and why the customer relationship determines what cutting edge tools are employed.

View Glen's Speaker Biography

Getting "Social" with Southwest
Tuesday, September 28, 10:30a - 11:30a

Hop onboard the LUV Airline to learn about Southwest Airlines’ unique corporate Culture and Customer focus, and how they have embraced the digital channel to reinforce these Customer-centric principles in the online space. Our Southwest speakers, Colleen Barrett, President Emeritus and Kevin Krone, VP of Marketing, Sales, and Distribution will “take-off” in this uplifting Keynote presentation!  Peanuts, pretzels, and humor will be served, but no seat assignments required.

View Colleen's Speaker Biography

View Kevin's Speaker Biography

Social Commerce and Emerging Trends
Tuesday, September 28, 11:30a - 12:15p

How consumers buy continues to evolve. While most retailers still struggle to understand how traditional media, digital marketing, e-commerce and social media will work together in tandem for best results, there are many and surprising digital opportunities unfolding around shopping and buying.  Consumers have never been so powerful, and they’ve never been so connected.

Mitch Joel unravels the fascinating world of new media, social media, social commerce and mobile. Learn how these new online touch points are creating conversations where the results are staggering and loyalty continues to be off the charts. From haul videos and Groupon to buying in the palm of your hand, Mitch will lead a very lively journey through the new shopper.

View Mitch's Speaker Biography

10 Lessons in 10 Years: Keying in on Retail Success!
Wednesday, September 29, 9:00a - 10:15a

Shoebuy.com has just celebrated their 10th anniversary in business and Scott Savitz, Founder & CEO has been on board since the very beginning. Scott will share his unique perspective and share 10 lessons he has learned while growing Shoebuy into one of the biggest online retailers in the country with over 6,500,000 visitors a month. Scott will speak about how through the .com implosion and recent economic slowdown Shoebuy has aggressively grown and has remained entrepreneurial and innovative throughout the years and continues to raise the bar on the consumer experience. Scott's discussion will focus on building a great team, being analytical and understanding the key metrics, driving profitable traffic, creating customer loyalty, differentiating in a competitive marketplace, and increasing sales and profits while still having fun.

View Scott's Speaker Biography

The Big New Disruptors
Wednesday, September 29, 11:00a - 12:00p

Retailers today have had to embrace an unprecedented rate of change in their strategies for attracting, retaining, and communicating with their customers.  New technologies and channels are " extremely powerful and extremely uncomfortable," according to one retail executive.  At the epicenter of this upheaval are some very young companies that have become market-movers in just a few years, wielding enormous influence over consumers' perceptions and spending.  Facebook-- with half a billion people willingly sharing their activities, moods, likes, location, and social interactions, has begun offering opportunities for advertisers and retailers to tap into this trusted connection.  Groupon has exploded onto the retail scene with a simple but powerful new method of attracting massive, (occasionally overwhelming), numbers of new customers for local businesses and, more recently, for national retailers.  
                                                                                                                                  
Join venture capitalist and veteran online retail executive Josh Goldman as he sits down with Rob Solomon, President of Groupon, and Mike Murphy, Facebook's Vice-President of Global Sales, to discuss their companies' extraordinary growth and the opportunities being created for progressive retailers.

View Josh's Speaker Biography

View Mike's Speaker Biography