Social & Mobile Commerce
Mobile and social are changing the game for retailers, and their impact continues to grow. From smartphones to tablets to social sharing, use these resources to stay up to date on the latest ways mobile and social are evolving our world.
The 2013 Social & Mobile Commerce Consumer Report examines how social media usage in the U.S. continues to grow, and how consumers increasingly use smartphones and tablets for shopping research and purchases.
To highlight best practices and lessons learned for U.S. retailers, this Shop.org Snapshot analyzes some of the most visited smartphone mobile sites in the United Kingdom, with a focus on checkout and mobile functionality.
Key investments in customer experience helped digital retail businesses grow an average of 29 percent in 2013. Shop.org and Forrester Research surveyed 70 retailers for the State of Retailing Online report, and more than half plan to make mobile efforts a top priority in 2014.