Chronology of Shop.org Original Research.   January 2008 through this week.

2009 State of Retailing Online (SORO) Profitability, Economy & Multichannel Report

        Shop.org and Forrester Research partner to cover company organization, operations and fulfillment, key performance indicators, and sales, profitability and metrics.

            Table of Contents
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2009 Holiday Strategy & Planning Guide

      Our updated guide to help Shop.org Members prepare for the upcoming online holiday season draws from lessons learned across marketing, merchandising, operations, and more during Holiday '08.  Download your copy now.

Quarterly Online Sales Flash Survey

        As one gauge for how online retail is faring, Shop.org and Forrester Research partner to ask retailers how their online sales growth for the quarter compared to the same quarter a year earlier. 

Q1 2009 results

Q2 2009 results

The Digital Shopping Experience: 
Emerging Features

Shop.org and Resource Interactive explore emerging site features for online retailers. Download your copy now.  (Underwritten by Sterling Commerce.)

Multichannel Organizational Design Research - Organizing for Cross Channel Retailing

        This 2008 Shop.org study by J.C. Williams Group, underwritten by Sterling Commerce, is the outcome of a six-month long study that sought to benchmark and document cross-channel organization design in the retail industry, and to provide suggestions for enterprises that aspire to be cross-channel retailing leaders in their respective fields.

            Table of Contents
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View all Shop.org Original Research

Recent Presentations Include:

Webinar playback (Nov. 18, 2008) :  "Cross-Channel Operations and Fulfillment Best Practices"

Multi-Channel Success, an International Perspective: Stories from the Front Lines

State of Retailing Online

Top 10 Customer-Centric Trends in Online and Multi-channel Marketing

Online Merchants:  Agents of Change Today; Leaders of the Future Tomorrow

Global eCommerce Summit
     2008

Shop.org Annual Summit Recap
     2008  |  2007  |  2006  |  2005  |  2004

Four years of interviews with online retail executives, concisely formatted to glean important insights and tips meant to help other retailers achieve success in online and multichannel retailing.

This program includes pertinent online marketing discussions such as:

How to Coordinate a Multichannel Campaign with Sephora's Connie Young

Reducing Channel Conflict with Retailers with Danskin Inc.'s Carol Hochman

Integrated Customer Experience with QVC, Inc's Bob Myers

View All Great Minds in Retailing Interviews