Shop.org - eCommerce Industry Information focused on Internet and Multichannel Retail Profitability

Profitability Resources

There are a couple of ways for you to find great content on the Shop.org site. You can always use our search feature, or you can navigate through this Research & Resources area, where featured Profitability content includes:

Research. Q2 Online Sales Flash Survey results. Download the results summary and reults overview. (July 15, 2010)

Article. Trying Customization on for Size. (Wet Seal) By Sandy Smith. STORES Magazine. (June 2010)

Webinar Playback: Beyond the Crystal Ball: Predicting Your Way to SEM Success. Hear from experts at Adlucent, ASOS and Buy.com. See also the blog recap. (Recorded May 19, 2010)

The 2009 State of Retailing Online (SORO) Profitability, Economy and Multichannel Report. See also supplemental data for Figures 3-1 and 3-2. The report is also available for purchase.

Research. SORO 2009 bonus question re: international shipping. (October 2009)

International expansion: SI Forum session decks, country profiles, payment systems, more (February 2009)

Chronology of Shop.org Original Research. January 2008 through this week.

2010 State of Retailing Online Marketing, Social Media & Mobile Report.

            Table of Contents & Figures
            Go to this Report
            More Information

2009 State of Online Retailing Profitability, Economy & Multichannel Report

Shop.org and Forrester Research partner to cover company organization, operations and fulfillment, key performance indicators, and sales, profitability and metrics.

Go to this Report

Figures 3-1 and 3-2 -- supplemental

Table of Contents & Figures

More Information

Quarterly Online Sales Flash Survey

As one gauge for how online retail is faring, Shop.org and Forrester Research partner to ask retailers how their online sales growth for the quarter compared to the same quarter a year earlier.

Q1 2009 results
Q2 2009 results

Multichannel Organizational Design Research

This 2008 Shop.org study by J.C. Williams Group, underwritten by Sterling Commerce, benchmarks and documents cross-channel organization design.

            Table of Contents
            Go to this Report
            More Information

View all Shop.org Original Research

2008 Shop.org Annual Summit Presentations Include:

The State of Retailing Online (Keynote) by Sucharita Mulpuru, Forrester

Remixed -- The Customer Experience by Doug Mack, VP & GM, Adobe Systems, Inc.

View All Presentations From This Event

2008 Shop.org Strategy & Innovation Presentations Include:

Monetizing the Long Tail

Integrating User-Generated Content to Drive Sales

The Future of Alternate Payments

View All Presentations From This Event

Global eCommerce Summit (Amsterdam)
2008

Shop.org Annual Summit Recaps
2009 | 2008 | 2007 | 2006 | 2005 | 2004

Shop.org Strategy & Innovation Forum Recaps (formerly FirstLook)

2009 | 2008 | 2007 | 2006 | 2005

Shop.org Online Marketing Workshop Recaps

2009 | 2008 | 2007 | 2006 | 2005 | 2004

Shop.org Online Merchandising Workshop

2009 | 2008 | 2007 | 2006 | 2005 | 2004

Four years of interviews with online retail executives, concisely formatted to glean important insights and tips meant to help other retailers achieve success in online and multichannel retailing.

This program includes pertinent profitability discussions such as:

Interaction Drives Success with Plum Party's Risa Meyer:

How to Use Visitor Satisfaction Surveys to Gain Double-Digit Revenue Growth, with Scholastic's Maryssa Miller

View All Great Minds in Retailing Interviews