Research Archive

Following is a chronology of Shop.org original research from January 2008 onwards. Please note that this archive is listed from newest to oldest item. 

To find other resources specific to a given topic, please try the category navigation at the top of this page, or try the Search function at the top of the page.  We welcome your feedback

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eHoliday 2012 Post-Holiday Consumer & Retailer Survey Results. (January 17, 2012)

eHoliday 2011 Pre-Holiday Study: Shipping Deadlines. (December 13, 2011) 

2011 Online Black Friday Weekend Buyers Results & Cyber Monday Shoppers. See also the blog post. (November 27, 2011)

2011 Thanksgiving, Black Friday Weekend and Cyber Monday Retailer Survey Results (November 21, 2011)

eHoliday 2011 PreHoliday Retailer & Consumer Survey Results. (October 24, 2011)

Online Consumer Holiday Shopping Outlook.  See also the blog post. (October 21, 2011)

The State of Retailing Online 2011: Merchandising, Headcount & Global Strategies. See also the Table of Contents and Figures. (September 13, 2011)

2011 Holiday Strategy & Planning Guide  (August 23, 2011)

2011 Back to School Shopping via Smart Phones and Tablets. (August 18, 2011)

2011 Back to School Online Shopping. (July 28, 2011)

2011 Social Commerce Consumer Study.  Co-authored with Social Shopping Labs and comScore. (May 31, 2011)

2011 Father's Day Online Shopping. See also the summary. (May 31, 2011)

The State of Retailing Online 2011: Marketing, Social & Mobile  See also the table of contents and figures. (May 3, 2011) 

2011 Mother's Day Online Shopping - consumer survey results (April 28, 2011)

Q1 2011 Quarterly Online Sales Flash Survey Results. (April 12, 2011)

2011 Easter Online Shopping - consumer survey results (April 7, 2011) 

2010 eHoliday Post-Holiday Consumer & Retailer Survey Results.  (February 17, 2011)

Online Valentine's Day shopping. (January 30, 2011)

Q4 2010 online sales flash survey results (January 8, 2011)

2010 eHoliday Study: Shipping Deadlines (December 13, 2010)

2010 eHoliday Study: Pre-Holiday Black Friday and Cyber Monday. (November 22, 2010)

2010 eHoliday Study: Pre-Holiday Retailer and Consumer Survey Results. See highlights. (October 21, 2010)

Q3 Online Sales Flash Survey Results. See highlights. (October 8, 2010)

The State of Retailing Online 2010: Key Metrics, Multichannel & Global Strategies. See also the Table of Contents & Figures. (September 28, 2010)

2010 Payments Study: Merchant Perspectives on Online Alternative Payments. See highlights. (September 23, 2010)

2010 Back to School Shopping - August Update. See also the data summary.  (August 23, 2010)

2010 Back to School Shopping. See also the highlights. (July 27, 2010)

2010 Holiday Strategy & Planning Guide.  (July 21, 2010)

Q2 Online Sales Flash Survey results. Download the results summary and reults overview. (July 15, 2010)

2010 SORO Marketing, Social Media & Mobile Report. See also the Table of Contents and Figures, and the blog highlights. (June 29, 2010)

Father's Day 2010 -- see the highlights and the data summary.  (June 2, 2010)

The 2010 State of Retailing Online (SORO). Download initial results for interactive marketing, social media, and mobile, and register for the Webinar playback. (May 5, 2010)

Mother's Day 2010 -- see the highlights and the data summary. (April 20, 2010)

Q1 2010 quarterly flash survey data summary and results overview.  (April 12, 2010)

Consumers' anticipated Easter online purchases. (March 2010)  

Post-holiday '09 retailer and consumer survey results and data summary. (February 19, 2010)

Consumers' Delayed Big Ticket Purchases (February 8, 2010)

Valentine's Day 2010 -- Online Shoppers Look Promising (February 1, 2010) 

Holiday '09 -- Holiday Online Sales Flash Survey for Nov. 1 to Dec. 21, 2009 (January 5, 2010)

Holiday '09 -- Shipping Deadlines Data.  (December 14, 2009)

Holiday '09 -- Online Sales Flash Survey 1 results. (December 7, 2009)

2009 Online Retail Boot Camp Playbook.  (November 24, 2009)

eHoliday '09 -- Thanksgiving and Cyber Monday research results.  (November 24, 2009)

eHoliday '09 -- Pre-Holiday results summary and aggregated data. (October 22, 2009)

Making products available to customers outside the U.S. (October 10, 2009)

Quarterly Online Sales Flash Survey -- Q3 results. (October 9, 2009)

How consumers use mobile devices for shopping. (September 25, 2009)

2009 SORO Profitability, Economy and Multichannel Report. (September 23, 2009)

2009 SORO Profitability Report -- Supplemental Data for Figures 3-1 and 3-2. (September 23, 2009)

Back to College Shopping -- Update. (August 20, 2009)

Back to School Shopping -- Update. (August 18, 2009)

What consumers want Web sites to remember about them. (August 13, 2009)

Consumer use of online video for shopping. (August 7, 2009)

The 2009 Holiday Strategy & Planning Guide. (July 27, 2009)

Online Back to College Shopping. (July 24, 2009)

Online Back to School Shopping. (July 21, 2009)

The 2009 State of Retailing Online Merchandising Report. (July 15, 2009)

Quarterly Online Sales Flash Survey -- Q2 2009 results.  (July 10, 2009)

Social Media Users -- Who Are They, and What Do They Do? (June 29, 2009)

Father's Day Online Shoppers:  Ready to Buy. (June 2, 2009)

The 2009 State of Retailing Online Marketing Report. (May 5, 2009)

How Consumers Choose an Online Retailer. (April 29, 2009)

Mother's Day 2009 Shopping Online. (April 21, 2009)

Quarterly Online Sales Flash Survey -- Q1 2009 results. (April 7, 2009)

Online Shopping as "Green". (March 27, 2009)

Easter 2009 Shopping Online. (March 27, 2009) 

Retail Horizons:  Benchmarks for 2008, Forecasts for 2009. See also the table of contents and study scope. (January 2009) 

2008 eHoliday Study -- Pre-Holiday, Thanksgiving / Cyber Monday, Post-Holiday results (October 2008 through February 2009)

2008 Holiday Flash Survey Results -- Dec. 1 through Dec. 21, 2008

2008 Holiday Flash Survey Results -- Nov. 1 through Dec. 1, 2008

The Digital Shopping Experience:  Emerging Features. (September 2008)

Holiday Strategy & Planning Guide. (September 2008)

2008 State of Retailing Online (SORO) Profitability, Economy and Multi-Channel Report.  (September 2008) See also the table of contents

2008 State of Retailing Online (SORO) Merchandising Report. (July 2008) See also the table of contents

2008 State of Retailing Online (SORO) Marketing Report. (April 2008) See also the table of contents

Multi-channel Organizational Design Research -- Organizing for Cross-Channel Retailing.  (January 2008) See also the table of contents