Cross-channel Operations and Fulfillment Best Practices 

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Speakers:

William Spaide, Partner, Spaide, Kuipers & Company
Kevin Gebhardt, Director of Multi-Channel Coordination and Implementation, JCPenney

Jeff Dunn, VP, Sales & Marketing Systems & Information, Harry & David Operations Corporation

This Shop.org members only webinar will show you what it takes to both manage and measure a superior cross-channel operating environment. The focus will be on how to maximize the service performance and improve the operational efficiency of the customer service and fulfillment activities across a multi-channel enterprise. The latest strategies, tactics, benchmarks and best practices will be presented by two multi-channel operations veterans with extensive experience in these areas.

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