Agenda

AI assistants are rapidly becoming an indispensable tool for store associates -- helping them locate products, answer customer questions, execute tasks faster and deliver more personalized service. This panel session of retail technology leaders will provide attendees with lessons from deploying in-store AI assistants that drive real operational and business impact and highlight future priorities, based on their practical experiences with deployment over the past several years.

As AI, data, and digital platforms reshape retail, CIOs and CDOs are evolving from technology operators to strategic business leaders. In this candid discussion, senior executives from leading retailers share how they’re scaling AI, modernizing legacy systems, and unlocking the value of enterprise data. They’ll also discuss how the CIO/CDO role is expanding across marketing, ecommerce, and operations, while navigating talent gaps, governance, and pressure to deliver ROI on emerging technologies. Hear practical insights on how technology leaders are building the AI-ready retail enterprise.

Retailers are under pressure to deliver personalized, frictionless experiences at increasingly rapid speeds. This session explores how combining AI with nearshore delivery models can help retailers accelerate transformation and scale innovation across the enterprise. Learn how AI can enhance customer service, enable faster decision-making, and power more seamless omnichannel experiences – from digital engagement to store operations. Through practical examples and real-world lessons, this session will outline how retailers can move beyond experimentation with AI to operational impact – while building the delivery model required to sustain innovation, improve customer outcomes, and drive measurable business results.