Shirley Gao

AI assistants are rapidly becoming an indispensable tool for store associates -- helping them locate products, answer customer questions, execute tasks faster and deliver more personalized service. This panel session of retail technology leaders will provide attendees with lessons from deploying in-store AI assistants that drive real operational and business impact and highlight future priorities, based on their practical experiences with deployment over the past several years.

Examine how retail leadership teams must rethink structures, decision rights, incentives and cross-functional collaboration to operate effectively in an AI-first, agent-enabled enterprise — and why traditional operating models often slow adoption before technology does.